1. Use body or cupping one’s hand to hide the
paperwork or keypad from view when filling the personal data form or entering
password.
2. Ensure that you are in a secluded location or
get a place with the back facing the wall when login into the private site or
working on the laptop.
3. Always be aware of your surroundings, be it people or the CCTV
that may “shoulder surfing” to look into your personal information.
4. Call the safety guard if find someone suspicious
loitering around.
5. Ensure the transaction receipt is properly
disposed after each ATM transaction.
ATM preventive measures for shoulder surfing
1. Use a reflective protective screen that grew
darker if view from the side angle. It only allow the user to view directly in
front of the display.
2. Install the rubber shield over the recessed keypad and allow only
user to view from certain angle.
3. Having special keypad that alter physical
location of the number after each user press to prevent from recognizing the
sequence of the password.
4. Employ gaze-based password authentication system
that recognize the dynamic bio-metric signal of a user such as
gaze features and movement patterns to prevent “shoulder surfing”.
Source: http://www.softwaretipsandtricks.com/guides/articles/100/1/How-to-Prevent-shoulder-surfing-on-computer/Page1.html
Also, in the case that ATM card trapped in the machine, contact the 24 hours hotline immediately while still in front of machine so that bank can cancel your card for further transaction. It is because sometime the fraudsters will fit devices that trap your card and take it out once you leave the scene. I think this is very important because always in the case that this happens, we leave the scene directly and contact the bank only afterwards due to rushing for time or due to we hate calling the “hotline” and waiting for the “call-transferring”. We used to call back only when we free which is not a good practice.
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